❗Troubleshooting

Please check the Bonzo Finance status page to determine if any errors experienced are due to known maintenance or issues: http://status.bonzo.finance/

The Bonzo Finance Labs team is regularly optimizing its front-end, squashing bugs, and implementing feedback to ensure a great end user experience. It's still possible for errors to occur — if you've encountered an error using the Bonzo Finance front-end application, such as failing transactions, please follow the instructions found below to remediate. If you still experience issues, please join the official Bonzo Finance Discord server and open a support ticket.

Desktop Browser + Chrome Extension (HashPack, Kabila)

1. Close any other windows / tabs that have SaucerSwap, Bonzo Finance, etc. active

2. Disconnect wallet

3. Disconnect all Bonzo Finance wallet connection(s) [globe icon on top right of wallet interface]

4. Clear the browser's cache for https://app.bonzo.finance (or clear the entire cache)

5. Quit the browser application

6. Re-open the browser application

7. Re-connect wallet

8. Attempt transaction again

⏰ Additional Check: Some users have experienced transaction failures due to the clock on their machine / device not being in-sync with the actual time — please ensure that your system's time reflects the accurate time.

Desktop Browser + Mobile Pairing String (HashPack, Kabila)

1. Close any other windows / tabs that have SaucerSwap, Bonzo Finance, etc. active

2. Disconnect wallet

3. Disconnect all Bonzo Finance wallet connection(s) [globe icon on top right of wallet interface]

4. Clear the browser's cache for https://app.bonzo.finance (or clear the entire cache)

5. Quit the browser application

6. Re-open the browser application

7. Re-connect wallet

8. Attempt transaction again

⏰ Additional Check: Some users have experienced transaction failures due to the clock on their device not being in-sync with the actual time — please ensure that your device's time reflects the accurate time.

Mobile Wallet (HashPack, Kabila) + In-Wallet Browser

1. Close any other windows / tabs that have SaucerSwap, Bonzo Finance, etc. active

2. Disconnect wallet

3. Disconnect all Bonzo Finance wallet connection(s) [globe icon on top right of wallet interface]

4. Force quit the mobile wallet

5. Re-open the mobile wallet

6. Visit https://app.bonzo.finance (or tap Bonzo Finance in dapp marketplace)

7. Re-connect wallet

8. Attempt transaction again

⏰ Additional Check: Some users have experienced transaction failures due to the clock on their device not being in-sync with the actual time — please ensure that your device's time reflects the accurate time.