# Troubleshooting

{% hint style="info" %}
Please check the **Bonzo Finance status page** to determine if any errors experienced are due to known maintenance or issues: <http://status.bonzo.finance/>
{% endhint %}

The Bonzo Finance Labs team is regularly optimizing its front-end, squashing bugs, and implementing feedback to ensure the best end user experience.\
\
It's still possible for errors to occur — if you've encountered an error using the Bonzo Finance front-end application, such as failing transactions, please follow the instructions found below to remediate.\
\
**If you're still experience issues, please join the official** [**Bonzo Finance Discord**](https://www.bonzo.finance/discord) **server and open a support ticket in the `🎫|create-a-ticket` channel.**

### **Desktop Browser + Chrome Extension Wallet (or Mobile Wallet)**

1. Disconnect from any VPN you may be using
2. Close all windows / tabs with other Hedera ecosystem apps open (e.g. SaucerSwap, SentX, etc.)
3. Disconnect your wallet from the Bonzo Finance interface
4. Disconnect Bonzo Finance connections from within your wallet's interface \[globe icon top right]
5. Clear your browser's cache for <https://app.bonzo.finance> (or clear the entire cache)
6. Quit your browser application
7. Re-open your browser application
8. Re-connect your wallet on the Bonzo Finance interface
9. Attempt transaction again

**⏰ Additional Check**: Some users have experienced transaction failures due to the clock on their machine / device not being in-sync with the actual time — please ensure that your system's time reflects the accurate time.&#x20;

### **Mobile Browser + Mobile Wallet (or In-Wallet Browser)**

1. Disconnect from any VPN you may be using
2. Close all tabs with other Hedera ecosystem apps open (e.g. SaucerSwap, SentX, etc.)
3. Disconnect your wallet from the Bonzo Finance interface
4. Disconnect Bonzo Finance connections from within your wallet's interface \[globe icon top right]
5. Force quit your mobile wallet
6. Re-open your mobile wallet
7. Visit <https://app.bonzo.finance> (or tap "Bonzo Finance" in Dapp marketplace \[HashPack / Kabila])
8. Re-connect your wallet on the Bonzo Finance interface
9. Attempt transaction again

**⏰ Additional Check**: Some users have experienced transaction failures due to the clock on their machine / device not being in-sync with the actual time — please ensure that your system's time reflects the accurate time.&#x20;


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